4 Reasons Why Outsourcing Sales Is The Winning Formula For Startups

If you’re running a start-up, you know there’s not a lot of room for error. In the early stages of the game, resources are limited and a failure to maximize what you have could put your new company in dire straights in short order. The unfortunate reality is 80% of all new businesses fail within the first 18 months. Why do they fail? VisualCapitalist cites cash flow problems as the number one reason business reach an early demise. Or simply put, they had more money going out than they had coming in. Most of the time founders and their teams spend the vast majority of their time and internal resources with their offering, not fully realizing possible cash flow problem until it’s too late.   So the question is, how do you make the most of your internal resources and still work towards sustained growth? The answer, outsourcing. Regardless of … Continue reading “4 Reasons Why Outsourcing Sales Is The Winning Formula For Startups”

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Drive more eCommerce sales with 24/7 live chat

44% of online shoppers state that the ability to ask questions to a person questions via live chat is one of the most important feature an online store can offer. As you may have heard, Customer demands are changing dramatically. Offering limited channels for your customers questions will result in dissatisfied customers, which leads to bad reviews and lost sales.  Now days, offering only email support complemented by limited phone support hours just isn’t going to cut it anymore. Hello merchants, and welcome to our  new service-based economy. Lucky for us, live chat is here to help us save the day. And our business. “Customers are gravitating more towards live chat as their preferred channel”, as per the senior manager of data and analytics at Zendesk says.  Chat tool has been building more confidence in a user’s experience simply because it added a sense of human touch. The hyper-connected society just needs … Continue reading “Drive more eCommerce sales with 24/7 live chat”

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Lead Generation: A Beginner’s Guide to Outsourcing Lead Gen

Lead Generation is the process of acquiring and fostering highly qualified leads for your business. Although you may not have considered it before, moving your lead generation to an organisation that has the tools to effectively do it, guarantees and increase contact and conversion rates.  It means that you are giving the responsibility to experts in the field who have access to the right knowledge and tools. The leads they deliver to you are likely to have a better chance of converting to contracts and sales. How though, do you outsource your lead generation? In the following article we will highlight 5 key tips for doing this the right way. Find the Best Partner The best way to find the right lead generation company, like any other outsourced partner, is through word-of-mouth recommendations from business contacts and associates. There are quite a few websites that aim to connect outsourcing agencies … Continue reading “Lead Generation: A Beginner’s Guide to Outsourcing Lead Gen”

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The 3 Primary Reasons Companies Chose to Outsource

Outsourcing has been customary for most growing companies and a familiar concept to many entrepreneurs. The fact is, outsourcing ( when done correctly ) is a very effective way to grow a business while decreasing overhead. Here are 3 reasons why you should outsource your eCommerce business. Whether you are starting out, or managing a company managing 1MM a month in sales, outsourcing gives you the ability to scale and grow without compromise. Here are 3 ways outsourcing can help your business grow: Cost Optimization One of the most obvious reasons companies look to outsourcing is reduced overhead. As an organization, becoming more cost-effective is the most crucial factor to improve the balance sheet of a company.  Of course, companies want this cost-savings without reducing the quality of work. This is the primary challenge with outsourcing. How do I make my outsourced workforce more cost-effective while increasing ( or at … Continue reading “The 3 Primary Reasons Companies Chose to Outsource”

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5 Ways Amazing Customer Service Increases Sales

Can great customer support increase sales? Without a doubt, support and sales are directly tied together. Business nowadays realizes that customer service is one of, if not the most important part of the customer journey. Here are quick ways your business can increase sales by improving your customer service: Make a fantastic first impression. Create a small script that all customer support representatives use to set the tone for the upcoming conversation. Not only does what they say matter but how they say it is just as ( if not more ) important. A great first impression not only goes a long way in creating loyalty for your brand, customers are less likely to post negative reviews if something goes wrong in the order process.   Shorten your companies response time. Even if you don’t have an answer for the customer, it’s important to know you’ve received their request and … Continue reading “5 Ways Amazing Customer Service Increases Sales”

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Growing Your Business Through Outsourcing – The Entrepreneurs Dream

Maybe you started by selling home goods from your garage on eBay or maybe you’re running your own marketing campaign for the release of a new menu item at your restaurant. Whatever it may be, business is busier than ever, and you can’t be expected to complete all of the tasks required to keep you up to speed. Like many entrepreneurs, when your business develops a steady flow of customers and you start to make new additions to your company, you might find yourself spread quite thin and entering realms of business that you aren’t particularly knowledgeable in. Many entrepreneurs tackle this challenge by hiring employees to take on specific tasks to allow the business to grow further. In some cases, these employees directly while other businesses might work on-site while other businesses might find that they benefit greatly from business process outsourcing. Business process outsourcing describes the model where a … Continue reading “Growing Your Business Through Outsourcing – The Entrepreneurs Dream”

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11 eCommerce Tasks You Must Outsource to a Virtual Assistant

 Running an eCommerce business requires plenty of resources and expertise. It sounds amazing to be able to manage your store on your own, but let’s be realistic. It’s not easy to handle day-to-day tasks on your own. Think about shipping, marketing and promotion, cash flows, content development, returns, order management, customer service, managing live chat and all the other things that come with running a business. Over 50% of new businesses and ventures fail after the first five years.  So how do you stack the odds in your favor? Well, one way is to hire cost-effective, experts. People with the proven ability to get what you need to be done. Did you know that the vast majority of large business outsource their routine tasks to companies outside of their organization? Yes, it’s true. Large companies know the secret to success lies in keeping your team focused on growth, not managing … Continue reading “11 eCommerce Tasks You Must Outsource to a Virtual Assistant”

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